Privacy Policy

You are visiting a restaurant ordering portal powered by Lexical Systems LLC dba OrderJam ("we," "us," or "our"). This Privacy Policy explains how we collect and process your information on behalf of the Restaurant identified on the specific subdomain or ordering page you are visiting (e.g., "russo-fry.orderjam.ai").

1. Our Role (Data Processor)

OrderJam provides the technology platform (SMS AI and Web Checkout) for independent restaurants. When you place an order:

• The Restaurant is the "Data Controller" (they own the customer relationship).
• OrderJam is the "Data Processor" (we securely transmit your order and payment).

2. Information We Collect

We collect the following information to fulfill your order:

• Contact Info: Name, Phone Number, Email.
• Order Data: Items purchased, special instructions, and chat logs with our AI ordering assistant.
• Payment Data: Credit card information (Tokenized and processed securely via Stripe; we never see or store your raw card number).
• Device Data: IP address and browser type (used for fraud detection and security).

3. How We Use Your Data

We use your data strictly to:

1. Transmit your order to the specific Restaurant you selected.
2. Process your payment.
3. Send you transactional updates (e.g., "Your pizza is ready") via SMS or Email.
4. Train our AI models to better understand menu items (data is anonymized).

4. Data Sharing

We share your data with:

• The Restaurant: The specific merchant fulfilling your order receives your name, phone, and order details.
• Infrastructure Providers: We use Stripe (payments), Twilio (SMS), OpenAI (AI processing), and Vercel (hosting).

5. SMS Consent

By initiating an order via SMS or entering your phone number at checkout, you consent to receive order updates from the Restaurant via the OrderJam platform. Reply STOP at any time to opt out.