Privacy Policy
Last Updated: December 9, 2025
You are visiting a restaurant ordering portal powered by
Lexical Systems LLC dba OrderJam ("we," "us," or "our"). This Privacy Policy explains how we
collect and process your information on behalf of the Restaurant identified on the specific
subdomain or ordering page you are visiting (e.g., "russo-fry.orderjam.ai").
1. Our Role (Data Processor)
OrderJam provides the technology platform (SMS AI and Web Checkout) for independent restaurants. When you place
an order:
- The Restaurant is the "Data Controller" (they own the customer relationship).
- OrderJam is the "Data Processor" (we securely transmit your order and payment).
2. Information We Collect
We collect the following information to fulfill your order:
- Contact Info: Name, Phone Number, Email.
-
Order Data: Items purchased, special instructions, and chat logs with our AI ordering
assistant.
-
Payment Data: Credit card information (Tokenized and processed securely via Stripe; we never
see or store your raw card number).
- Device Data: IP address and browser type (used for fraud detection and security).
3. How We Use Your Data
We use your data strictly to:
- Transmit your order to the specific Restaurant you selected.
- Process your payment.
- Send you transactional updates (e.g., "Your pizza is ready") via SMS or Email.
- Train our AI models to better understand menu items (data is anonymized).
4. Data Sharing
We share your data with:
-
The Restaurant: The specific merchant fulfilling your order receives your name, phone, and
order details.
-
Infrastructure Providers: We use Stripe (payments),
Twilio (SMS), OpenAI (AI processing), and Vercel (hosting).
NO CROSS-MARKETING:
We do not share your information with other restaurants on our platform. If you order from Restaurant
A, we will not give your data to Restaurant B.
NO SALE OF MOBILE DATA:
We do not sell, rent, or share your mobile phone number with third parties or affiliates for
marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
5. SMS Consent
By initiating an order via SMS or entering your phone number at checkout, you consent to receive order updates
from the Restaurant via the OrderJam platform. Reply STOP at any time to opt out.
Lexical Systems LLC
Attn: Legal Department
Email: admin@lexicalsystems.com